PLAY SAFE

Player Wellbeing

ek7 Responsible Gaming

At ek7, we believe gambling should always be a source of entertainment — never stress or harm. This guide outlines the tools, resources, and commitments we have in place to help every player in Bangladesh enjoy our platform safely and within their personal limits.

18+ Only

Self-Exclusion Available

Deposit Limits

Play Responsibly

1 Our Commitment to Responsible Gaming

ek7 is Bangladesh's trusted online casino and sports betting platform, and with that trust comes a serious responsibility. We are committed to providing a safe, fair, and transparent gambling environment for every player who chooses to use our platform. Responsible gaming is not a legal checkbox for us — it is a core value that shapes how we build our products and interact with our players.

Gambling, when approached sensibly, is an enjoyable leisure activity. The thrill of a BPL match bet, a well-timed slot spin, or a crash game cashout can be genuinely entertaining. However, we are acutely aware that for a small number of people, gambling can shift from entertainment to a compulsive behaviour that negatively impacts their finances, relationships, and mental health. ek7 takes that risk seriously.

This page outlines every responsible gaming tool available to ek7 players, explains how to use them, and provides guidance on where to seek help if you feel gambling is becoming a problem. We encourage all players to read this page carefully and to make active use of the tools described here. If you have questions or concerns at any point, our support team is reachable 24/7 via live chat or at [email protected].

ek7 Responsible Gaming Pledge: We will never pressure players to gamble beyond their means. We will never send promotional offers to players who have activated responsible gaming restrictions. We will respond promptly and without judgment to any player who reaches out about a gambling concern.

2 Age Restriction & Verification

ek7 strictly prohibits access to its platform by anyone under the age of 18. This is a non-negotiable policy. Gambling under the age of 18 is harmful, and ek7 enforces age verification at every stage of the account lifecycle.

How We Enforce the 18+ Rule

Registration check: all players must confirm they are aged 18 or above when creating an ek7 account.
KYC verification: during the account verification process, players are required to submit a valid government-issued photo ID — such as a Bangladesh National Identity Card (NID) or passport — which confirms both age and identity.
Withdrawal gating: withdrawals to bKash, Nagad, Rocket, or any other payment method are blocked until KYC verification is successfully completed, ensuring that unverified accounts cannot access winnings.
Ongoing monitoring: our automated systems flag accounts showing patterns inconsistent with verified adult behaviour for manual review.

Protecting Young People in Your Home

If you share a device with younger family members, we strongly recommend enabling parental control software and never leaving your ek7 account logged in on a shared device. Always log out after each session and ensure your account password is not accessible to others in your household. If you suspect a minor has accessed your ek7 account, contact our support team immediately at [email protected].

18+ Only — No Exceptions: Any account found to belong to a person under 18 years of age will be immediately closed, all funds will be returned, and all winnings will be void. ek7 reserves the right to request age verification documents at any time.

3 Deposit & Spending Limits

One of the most effective ways to keep gambling within safe boundaries is to set a firm financial limit before you start playing. ek7 provides deposit limit tools that allow you to cap how much you deposit into your account over a defined period. These limits are entirely player-controlled and can be set or adjusted at any time through your account settings.

Available Limit Types

Daily deposit limit: sets the maximum BDT amount you can deposit in a single 24-hour period.
Weekly deposit limit: caps total deposits over a rolling 7-day window.
Monthly deposit limit: the broadest option, placing a ceiling on your deposits for a 30-day calendar month.

How Limit Changes Work

Reducing a deposit limit takes effect immediately — we apply stricter limits without delay to protect you. Increasing a limit or removing a limit that is already active requires a 7-day cooling-off period before the change takes effect. This waiting period is intentional: it is designed to prevent impulsive decisions made in the heat of the moment from undoing a responsible choice you made previously.

Practical Tip: Consider setting your monthly deposit limit to a figure you are genuinely comfortable losing entirely, because no gambling outcome is guaranteed. A good rule of thumb used by many players is to treat gambling funds as entertainment spending — separate from rent, bills, food, and savings — and never to exceed that entertainment budget.

Loss Limits

In addition to deposit limits, ek7 offers a loss limit feature that restricts how much of your deposited balance you can lose within a defined timeframe. Once your loss limit is reached for the period, your ability to place further bets is paused until the limit resets. This tool is particularly useful for players who find themselves chasing losses — a common and risky behaviour pattern in problem gambling.

Wagering Limits

Players may also set individual bet size caps to ensure that no single wager exceeds a self-defined threshold. This prevents large impulsive bets driven by excitement or frustration and helps maintain a consistent, measured playing style.

4 Time-Out & Cooling-Off Period

Sometimes a player needs a short break — not a full account closure, but a defined pause from gambling activity. ek7's time-out feature allows you to temporarily deactivate your account for a period of your choosing, after which normal access automatically resumes.

Time-Out Durations

24 hours — a single-day break, useful after a losing session or when you feel emotions running high.
7 days — a week-long pause to reset habits and perspective.
30 days — a month-long break for players who want a more significant cooling-off period.
Custom duration — contact [email protected] to request a custom time-out period of any length.

What Happens During a Time-Out

During an active time-out, your account login is suspended. You will not be able to deposit funds, place bets, or access any games on the ek7 platform. Any funds already in your account balance remain safe and will be available for withdrawal once the time-out period ends. ek7 will also suppress all promotional communications to your registered email and phone number for the duration of the time-out.

Activating a Time-Out: You can activate a time-out instantly from your account settings under the "Responsible Gaming" tab. Alternatively, contact our support team at [email protected] or via live chat and we will apply the time-out to your account within minutes, 24 hours a day, 7 days a week.

5 Self-Exclusion

Self-exclusion is the most comprehensive responsible gaming tool available on the ek7 platform. It is designed for players who recognise that gambling has become — or is at serious risk of becoming — a problem in their lives and who want a firm, long-term block on their access to the platform.

Self-Exclusion Periods

6 months
1 year
3 years
5 years
Permanent (indefinite) — account is closed permanently with no option to reopen.

What Self-Exclusion Covers

Once self-exclusion is activated, your ek7 account is immediately and fully suspended. You will not be able to log in, deposit, wager, or access any part of the platform. ek7 will permanently remove you from all marketing lists. You will not receive promotional emails, SMS messages, or bonus offers during the exclusion period.

Any remaining balance in your account at the time of self-exclusion will be returned to you via your registered withdrawal method (bKash, Nagad, or Rocket) within 1–4 business hours for verified accounts. ek7 will not withhold funds from a player who chooses to self-exclude.

How to Self-Exclude

Self-exclusion can be requested in three ways:

Log in to your ek7 account and navigate to Settings → Responsible Gaming → Self-Exclusion, then select your preferred duration and confirm.
Contact ek7 live chat support (available 24/7) and request self-exclusion — our agent will process it immediately without questions or persuasion.
Send an email to [email protected] with the subject line "Self-Exclusion Request", your registered username, and your preferred exclusion duration. We will action the request within 1 hour of receipt.

Important: Self-exclusion at ek7 covers the ek7.bio platform only. If you are concerned about gambling across multiple platforms, we strongly encourage you to self-exclude from all gambling sites you use and to seek support from the organisations listed in Section 8 of this page.

Rejoining After Self-Exclusion

Once a self-exclusion period has ended, players who wish to reopen their account must contact ek7 support directly. There is a mandatory 24-hour reflection period between the request and reactivation. ek7 will not automatically reactivate a self-excluded account — the process requires a deliberate, confirmed step from the player. Permanent self-exclusion cannot be reversed under any circumstances.

6 Warning Signs of Problem Gambling

Problem gambling can develop gradually. Many people do not recognise the warning signs until gambling has already caused significant harm to their finances, relationships, or wellbeing. The following signs may indicate that gambling is becoming a problem. If several of these apply to you, we encourage you to reach out to our support team or to one of the organisations listed in Section 8.

Spending more money than you planned on gambling, repeatedly.

Chasing losses — continuing to gamble to try to win back money you have lost.

Hiding gambling activity from family members or close friends.

Borrowing money or selling possessions to fund gambling.

Feeling anxious, irritable, or restless when not gambling.

Gambling for longer periods than you intended, losing track of time.

Neglecting work, studies, or personal responsibilities due to gambling.

Experiencing relationship conflicts arising from gambling habits.

Struggling to pay essential bills such as rent, food, or utilities because of gambling spend.

Difficulty sleeping, persistent preoccupation with gambling outcomes.

Feeling out of control — knowing you should stop but being unable to.

Withdrawing from social activities or hobbies you previously enjoyed.

Quick Self-Assessment

Answer honestly. If you answer "yes" to two or more of these questions, consider using ek7's self-exclusion or time-out tools and reaching out for support.

Q1 Have you ever felt you needed to bet more and more money to get the same level of excitement?

Q2 Have you ever lied to someone important to you about how much you gamble?

Q3 Have you ever gambled to escape problems or relieve feelings of depression or anxiety?

Q4 After losing, have you often returned the next day to try to win back your losses?

Q5 Have you ever had to ask family or friends for money because of gambling losses?

Q6 Have you ever missed work, school, or an important family event because of gambling?

7 Safer Gambling Tips

For the vast majority of ek7 players, gambling remains an enjoyable and controlled pastime. The following practical tips can help you keep it that way over the long term.

Only ever gamble with money you can afford to lose. Treat it as entertainment spending, not an investment.

Set a time limit for each session before you start, and stick to it regardless of whether you are winning or losing.

Use ek7's deposit limit tool to cap your spending before you start playing each month.

Take regular breaks. Step away from the screen every 30–60 minutes, especially during long sessions.

Never chase losses. Accept that losing is a normal part of gambling — it does not mean the next bet will win.

Keep gambling social and balanced. Enjoy it alongside other hobbies, sports, and time with family and friends.

Avoid gambling when you are stressed, tired, emotional, or under the influence of alcohol.

Understand the games you play. Read the rules and paytables. Never make large bets on games you do not understand.

Winnings are a bonus, not an expected outcome. Never rely on gambling as a source of regular income.

Use ek7's reality check feature to receive regular pop-up reminders of how long you have been playing in a session.

Remember: The house always has a mathematical edge in every casino game. Slot RTPs, crash game multipliers, and sports betting odds are all calibrated to return less than 100% over time. This is not a reason to avoid gambling — it is simply a reason to treat it as entertainment spending rather than a money-making strategy.

8 Support & Help Resources

If you believe gambling is becoming a problem for you — or for someone you care about — help is available. ek7's support team is your first point of contact, but we also encourage players to reach out to specialist organisations that focus on gambling-related harm.

ek7 Player Support

Our dedicated player support team is available 24 hours a day, 7 days a week, 365 days a year. Whether you want to activate self-exclusion, set deposit limits, or simply talk through a concern, our agents are trained to respond with care and without judgment. There is no wrong reason to reach out.

Live Chat
Available 24/7 on the ek7 platform

Email Support
[email protected]

Response Time
Within 1 hour for responsible gaming requests

Responsible Gaming Organisations

The following organisations provide free, confidential support to people affected by problem gambling. All resources below are accessible to players in Bangladesh:

Gamblers Anonymous: a fellowship-based peer support programme for people who want to stop gambling. Online meetings are available globally, including for Bangladeshi participants.
GamCare: an international provider of information, advice, and support for people affected by problem gambling, with online chat and counselling resources available in English.
BeGambleAware: a leading responsible gambling charity offering a national gambling helpline, online chat support, and a comprehensive library of self-help tools and guides.
National Mental Health Helpline (Bangladesh): the Kaan Pete Roi helpline provides emotional support in Bangladesh and can be a first step if gambling-related stress is affecting your mental health.
Family members and trusted friends: sometimes the most important step is simply telling someone you trust that gambling has become a problem. You do not have to face it alone.

You Are Not Alone: Problem gambling is a recognised condition, not a character flaw or a sign of weakness. Many people across Bangladesh and around the world experience gambling-related difficulties and go on to recover fully with the right support. Reaching out is a sign of strength, not failure.

Our Tools

Responsible Gaming Features at a Glance

Every ek7 player has access to these built-in safeguards — free of charge, available instantly, and designed to keep you in control.

Deposit Limits

Set daily, weekly, or monthly BDT deposit caps from your account settings. Reductions apply instantly; increases require a 7-day waiting period for your protection.

Time-Out

Take a short break of 24 hours, 7 days, or 30 days without permanently closing your account. Your balance is preserved and all marketing is suppressed during your pause.

Self-Exclusion

Request a firm, long-term block on your ek7 account for 6 months, 1 year, 3 years, 5 years, or permanently. Activates immediately upon request — no waiting period.

Loss Limits

Cap how much of your balance you can lose within a set period. Once the limit is reached, betting is paused until the window resets — preventing loss-chasing behaviour.

Reality Checks

Receive periodic on-screen reminders showing how long you have been playing and your net session result. A simple nudge that keeps your session awareness sharp.

24/7 Support

Our responsible gaming support team is available around the clock via live chat and email. All responsible gaming requests are handled within 1 hour, without judgment.

18+ Only — Play Responsibly

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